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Customer Relations Representative - State Farm Agent Team Member

Full Time in Bloomington, MN

Responsive recruiter
Benefits
  • Monday-Friday. No Nights or weekends
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • 401(k) matching
  • Company car
  • Company parties
  • Dental insurance
  • Flexible schedule
Are you ready to join a high-performing, passionate, and fun-loving team? At Stephanie Fetzer State Farm, we don’t just work hard - we genuinely enjoy what we do. As a Customer Relations Representative, you’ll be at the heart of our mission to provide outstanding insurance support and build lasting relationships with our valued clients.
This is more than just a job — it’s an opportunity to grow your career in a supportive, energetic environment where your positive attitude and attention to detail truly make a difference. You’ll collaborate with talented teammates who share your commitment to exceptional customer service, while honing your skills in a role that offers both challenge and reward.
We’re looking for someone kind, empathetic, and solution-oriented — a professional who thrives on helping others and stays calm under pressure. If you bring strong communication skills and a customer-first mindset, you’ll fit right in with our team. Plus, driven and sales-minded individuals will find exciting internal growth opportunities here.
Join us and enjoy unique benefits like a 4-day workweek after just six months, all while making a meaningful impact!
RESPONSIBILITIES
  • Provide exceptional customer service to customer by promptly and accurately addressing inquiries related to auto, home, life, and other insurance products.
  • Manage and update client accounts within systems, ensuring all policy details, claims information, and payment records are current and accurate.
  • Assist customers with policy changes, renewals, billing questions, and claims support to foster strong client relationships and promote retention.
  • Collaborate with internal teams to resolve complex issues and deliver a seamless customer experience.
  • Educate clients on available insurance products and coverage options to help them make informed decisions aligned with their needs.
QUALIFICATIONS
  • No insurance experience necessary
  • Positive attitude
  • Resiliance
  • Excellent communication and problem-solving abilities
  • Customer service experience preferred
  • Calm and composed under high-stress situations
UNIQUE BENEFITS
  • Enjoy a 4-day workweek after six months of employment!
WHY US?
  • Make a Real Impact Help our clients protect what matters most - their homes, cars, and families -all while feeling proud of the work you do.
  • Team Vibes Work with a supportive team who knows how to get things done and have a good time doing it. We celebrate wins big and small!
  • Grow Your Skills Whether you’re new to insurance or a seasoned pro, we’ve got your back with training and chances to grow your career.
  • Community Connections Love giving back? So do we! Be part of an agency that’s all about helping our community.
  • Balance is Key Enjoy a flexible, friendly work environment that respects your time both in and out of the office.
Compensation $40,000.00 - $60,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none